Smart Chatbots Powered by ground breaking AI chatbot technology
Speed up customer resolutions and automate conversations by combining the power of AI, and our advanced features. All set up easily in just a few minutes.
Automated Communication
The chatbot replies autonomously to visitors’ messages when it knows the right answer. When it can’t access the correct response, a human agent will reply and take control of the conversation.
- Automated communication
- Easy 30-second installation
- Custom chatbot reply delay
- Human-like conversations
Human Takeover
At the end of the day, humans are always in control of Zotly. If the chatbot fails to answer, you can command control over a conversation. The chatbot only alerts agents when needed via various methods.
- Multiple human take over methods
- Notifications only when needed
- User confirmations
- Other options
Multilingual Chatbots
Switch your chatbot’s language to match the user’s language, creating a multilingual experience. The chatbot can also translate messages into its language and reply in user’s language.
- Real-time message translation
- Language detection
- More than 50 languages
- Multilingual chatbots
Omnichannel Chatbot functionality
The chatbot can be seamlessly connected to all major messaging platforms like WhatsApp, Instagram, Telegram, and Facebook Messenger, it also supports emails and text messages.
- Telegram
- Messenger
- Viber
- More
Smart Questions and Answers
Easily add Q&A, enhance with our AI, provide answers from external sources and APIs in real-time, trigger actions and save user details on specific questions.
- Provide answers from external sources
- Actions on specific questions
Tools Calling
Use OpenAI tools to request and validate user data like tracking codes and fetch real-time answers from external sources.
Set Data
Capture specific user details such as email, address, and custom fields when the question is triggered.
Actions
Perform advanced actions like archiving conversations, sending emails to agents, initiating human takeover, and more.
Chatbot Flows
Create sequences of interactions between the user and the chatbot with the flows feature. The chatbot guides users through steps to collect information, provide answers, and perform advanced actions.
- Collect user details
- Send button lists
- Send data via REST API
- Set conditions
Speech Recognition
Instantly convert audio messages into written text with the AI transcription technology. The text will be displayed alongside the audio player in real-time.
- Compatible with the translations feature
- It works for users, admins, and the chatbots
Image Recognition
Unlock the power of OpenAI Vision: Let our advanced chatbot analyze and understand images, delivering smarter insights and faster solutions to transform your workflow!
- Analyze multiple images at same time
- Supports GIF, WEBP, PNG, JPG, and more formats
Chatbot Training on the Fly
Improve the chatbot’s performance with every chat by adding new Q&A in real time. In a click, agents can teach the AI chatbots new answers. Our AI will create variations of the question to enhance the chatbot.
- OpenAI enhancment
- Have your agents train the chatbot
- Multilingual training
Chatbot Live Web Search
Give your chatbot the ability to search for answers on the web via Google search. With this feature, the chatbot can provide answers to questions about recent events and real-time information.
- The chatbot answers questions about real-time events
- Correct misspelled user questions
Rich Messages
The chatbot’s functionality is on par with that of a human agent! It can send attachments, media, rich messages, which are easy to create and insert into the chatbot’s message.
- Rich messages as shortcode
- Attachments and media
- 10+ rich message types
Chatbot Calendar Integrations
Take a look at the innovative integrations below. Each one is designed to make your chatbot truly awesome.
Google Calendar
With the powerful Google Calendar integration, your chatbot can create and manage bookings automatically, while admins and agents easily view and control them from the panel.
TidyCal
With the powerful TidyCal integration, your chatbot can create and manage bookings automatically, while admins and agents easily view and control them from the panel.
Easy to Use. Easy Chatbot Setup.
No Coding Skills Required
Automatically train OpenAI on your website using custom Q&A, PDFs, chatbot flows, and more.
Learn While You Build
Start with a basic chatbot and learn how to use more advanced features, like contexts, and entities, when you’re ready.
Zotly chatbot benefits
Improve Workflows and Productivity
Using bots can help reduce agents’ stress by automatically answering repetitive and boring questions.
Decrease Agents’ Workloads
On average, bots reply to 30% of customer support requests, freeing up your team for other tasks.
Bots Run Your Website 24/7
Save time and money by letting the chatbot work on your website 24/7. The chatbot remains active, day and night.
Become a Better Problem Solver
With chatbots, your users’ questions are instantly answered in mere seconds, maximizing their satisfaction and loyalty.
Automatically Qualify Leads
Connect with potential leads in real time and automatically obtain user details through human-like conversation.
Increase Conversion Rates
Use your online presence, instant replies, and professional communication to increase your conversion rate.