Turn Support Tickets Into Revenue Opportunities While Resolving Them 70% Faster
We’ve managed thousands of support tickets annually through HubSpot. We know what works: efficient ticket handling drives satisfaction, retention, renewals, and reduces churn.
Now we’ve built that knowledge into Zotly.
- No per-agent pricing
- AI-powered efficiency
- Built by practitioners
The Problem We Solved For Ourselves
Running Chat Metrics Taught Us About Tickets
Managing thousands of tickets each year for Chat Metrics, we learned:
- Fast resolution = higher renewal rates
- Happy support experiences = reduced churn
- Efficient handling = better margins
- Every ticket is a retention opportunity
But HubSpot and others charge per seat, making scaling support expensive.
So we built Zotly Ticketing differently.
Why Zotly Ticketing is Different
Built on Real Support Experience
What we learned from our own tickets:
- Response time directly impacts retention
- Tickets contain renewal signals others miss
- Support efficiency drives profitability
- Per-seat pricing punishes growth
What we built into Zotly:
- AI trained on successful resolutions
- Revenue opportunity detection
- Usage-based pricing (not seats)
- Efficiency tools that actually work
Core Zotly Ticketing Capabilities
Smart Ticket Management
Intelligent Routing
Based on our experience routing thousands of tickets:
- Auto-assign by expertise
- Balance workload fairly
- Escalate VIP customers
- Never let tickets get lost
AI-Powered Efficiency
- Suggest responses from knowledge base
- Auto-correct spelling and tone
- Translate any language instantly
- Handle routine tickets automatically
Unified Inbox
- Email → Ticket
- Chat → Ticket
- Social → Ticket
- WhatsApp → Ticket Every conversation tracked
Revenue Protection Features
Churn Signal Detection: Every ticket scanned for risk indicators:
- Frustration language
- Cancellation mentions
- Competitor comparisons
- Feature complaints
Retention Opportunity Alerts
- Flag at-risk accounts
- Identify upsell moments
- Track satisfaction trends
- Prevent churn before it happens
Here's Exactly What Zotly Live Chat Costs and Why
Starter
Early Stage- Up to 5 agents
- Up to 300 Chats
- 14-Day Free Trial
Team
Most popular- Up to 10 agents
- Up to 1000 Chats
- 14-Day Free Trial
Business
High volume- Up to 20 agents
- Up to 2000 Chats
- 14-Day Free Trial
Why we price on usage, not seats: Because paying for inactive users is stupid. You pay for actual conversations that make actual money.
What We'Ve Learned About Support
The Chat Metrics Experience
Managing thousands of tickets taught us:
- Speed matters more than perfection: 80% good answer now beats 100% answer tomorrow
- Every ticket affects retention Support experiences directly impact renewals
- Efficiency drives profitability Faster resolution = lower costs + happier customers
- Traditional pricing is broken Per-seat models punish growth
- AI should augment, not replace Humans + AI beat either alone
The Honest Comparison Table
Real Talk About Ticketing
What Actually Drives Results
From our experience with thousands of tickets:
Response time beats everything
- Under 1 hour = delighted customers
- Under 4 hours = satisfied customers
- Over 24 hours = churn risk
Efficiency creates profitability
- Reduce ticket time by 70%
- Handle 3X volume with same team
- Lower cost per ticket
- Higher margins
Retention happens in support
- Most churn starts with bad support
- Great support drives renewals
- Every ticket is a retention moment
Who Shouldn't Use Zotly
We're not for everyone:
- Need 100+ complex workflows? Too simple for you
- Want enterprise consultants? We're self-serve
- Require deep CRM integration? Use HubSpot
- Need ITIL compliance? Not our focus
We're perfect for:
- Companies tired of per-seat pricing
- Teams that value efficiency
- Businesses focused on retention
- Support that drives revenue
- Results focused organizations
Your Next Step
Join Companies Making Support Profitable
We built Zotly Ticketing based on real experience managing thousands of tickets. No theories, no venture capital dreams – just practical tools that work.
"We built the ticketing system we wished existed when managing ChatMetrics support. Simple, efficient, and priced fairly."