Welcome to Zotly Live Chat

Customers come first.

Not just our customers - your customers as well!

We Hated the Software So Much, We Built Our Own.

After 10 years and $5 billion in client revenue through chat, we knew exactly what was broken. So we fixed it.

Hi, we're Terry and Pal.

Terry’s an accountant turned sales leader who ran marketing for a billion-dollar business and managed a $300M company. He knows what drives revenue because he’s driven it at every scale.

Pal’s a full-stack engineer who built and ran a digital marketing agency plus several other businesses. He knows what converts because he’s coded it, marketed it, and measured it.

Together at Chat Metrics, we've:

The Real Story: 27 Platforms, Zero Solutions

Over 10 years of running Chat Metrics, we have tested everything. Twenty-seven different chat platforms. Some were bloated with features nobody used. Others were fast but couldn’t convert. Most just didn’t work.

The breaking point came when our 27th attempt – supposedly the ‘industry leader’ – changed their pricing overnight. We went from manageable costs to over $5,000 per month. They switched from charging for seats used to charging for every registered agent. Running 24/7 support meant only one-third of our seats were ever active. Suddenly we were paying for people who were sleeping.

Then it got worse. APIs would break without warning. Support would vanish. The system crashed during peak hours. Multiple times.

When the best chat software we could find – after testing 27 platforms over 10 years – was still converting only 2% and charging us for empty seats, we knew we had to build better.

Zotly Live Chat isn’t just another SaaS startup. It’s two business operators fixing the tool they use every day.

Why We Built Zotly Live Chat

Your marketing budget deserves better than 2% conversion. Your customers deserve conversations that actually help them. Your team deserves tools that make sense.

After managing 2.2 million conversations, we know that buyer-led chat converts 3-5X better than traditional approaches. But no software did it right.

So we built Zotly Live Chat to do three things:

What We Do

AI Chatbot Available 24/7 to qualify leads and provide instant responses. But unlike generic chatbots, ours is trained on 300,000 actual SQLs. It knows the difference between a tire-kicker and a buyer because it’s seen the pattern thousands of times.

Zotly Live Chat Software: Real-time chat that actually converts. No bloated features you’ll never use. Just clean, fast, reliable chat that follows buyer journeys instead of pushing scripts. Integrates with your existing tools, works on mobile, and loads in 0.3 seconds.

Managed Chat Support Through Chat Metrics, we offer complete 24/7 professional chat management. The same team that generated $5 billion in pipeline can manage your chat too. This is optional – the software stands alone.

"Customers Come First. Not Just Ours - Yours Too."

This isn't something we just say. It's why:

We've been on your side of the table for 10 years. We know the frustration of:

Zotly Live Chat is the tool we wished existed.

Meet the Founders

Terry Wilson Co-Founder & CEO

“After being Sales & Marketing Manager for a $1B business and running a $300M company, I know what metrics actually matter. Zotly Live Chat focuses only on what drives revenue.”

The journey to Zotly Live Chat:

Terry brings the rare combination of financial discipline, enterprise experience, and startup hustle. He’s closed deals from $100 to $10M and knows exactly why most chat fails: it doesn’t follow the money.

Pal Sidhu Co-Founder & CTO

“As a full-stack engineer who’s run several businesses, including a digital marketing agency, I’ve seen technology from every angle. Zotly Live Chat is built for real businesses, not demos.”

The journey to Zotly Live Chat:

Pal brings both technical excellence and business reality. He’s built systems that handle millions of conversations without breaking, and he knows the difference between features that sound good and features that make money.

The Chat Metrics Connection

Chat Metrics continues to thrive, managing thousands of conversations daily. Every lesson learned, every pattern discovered, every optimization found – it’s all built into Zotly Live Chat.

We’re not theorists. We’re practitioners.

When we say buyer-led conversations work better, it’s because we’ve tested it 2.2 million times. When we say our AI knows what converts, it’s because we trained it on 300,000 real outcomes. When we say setup takes 7 minutes, it’s because we’ve done it thousands of times.

Our Mission

“People make the difference”

At Zotly Live Chat, our mission is simple: to help you connect with your customers in the most efficient and effective way possible. We believe that every interaction matters, and our solutions are designed to ensure you never miss an opportunity to engage, support, and convert your visitors.

Our Values

Customer-Centric: We prioritize the needs and experiences of our customers in everything we do.

Innovation: We’re committed to staying at the forefront of technological advancements in customer engagement.

Reliability: Our solutions are dependable, ensuring that your customer interactions are seamless and effective.

Efficiency: We provide tools that optimize your operations and enhance your productivity.

Our Promise

No BS. Just Results.

No lock-in contracts – Stay because we deliver value, not because you’re trapped. No per-seat pricing – Pay for conversations, not potential. No feature gates – Everything you need in every plan. No excuses – If something breaks, we fix it immediately.

What you get:

Software that converts 3-5X better (proven by data)
Pricing that makes sense (50-70% cheaper)
Support from people who’ve actually done this
A partner invested in your success

Why Choose Zotly Live Chat?

Expertise:

With over a decade of experience and 2.2 million conversations analyzed, we understand chat better than anyone - hands down.

Comprehensive Solutions:

From AI chatbots to Zotly live chat software and optional professional support, we offer a complete customer engagement platform.

Customizable and Scalable:

Our solutions grow with your business, providing flexible options that fit your unique requirements.

Proven Results:

Our clients see significant improvements in customer satisfaction, lead generation, and sales conversions - typically 3-5X better than before.

The Numbers Don't Lie

– 2.2 Million Conversations managed

– $5 Billion Pipeline generated

– 300,000 SQLs delivered

– 27 Platforms tested before building our own for

– 10 Years of Experience in chat

– 3-5X Better conversion than traditional chat

– 50-70% Cheaper than seat-based pricing

– 7 Minutes to get started

Ready to Convert 3-5X More Visitors?

We built Zotly Live Chat because we believe:

No Card Required

P.S. We still use Zotly Live Chat for ChatMetrics every day. We wouldn’t build something we wouldn’t use ourselves.

"People make the difference. Not just our people - your people, and most importantly, your customers. That's why Zotly Live Chat is built to serve humans, not metrics."
- Terry & Pal Founders, Zotly