Privacy Policy
Last Updated: November 2025
Welcome to Zotly by Chat Metrics LLC (“Zotly,” “we,” “our,” or “us”).
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what data we collect, how we use it, and the rights you have.
By using Zotly, you agree to the practices described below.
Quick Summary
Here’s the short version:
- We collect only the data needed to run and improve our Services.
- We never sell your personal information.
- You control your data – you can request access, correction, or deletion anytime.
- We use trusted third parties (like OpenAI, AWS, and Stripe) to deliver our Service.
- For EU users, we comply with GDPR; for California, CCPA; and for Australia, the Privacy Act 1988 (Cth).
- If you cancel your account, we will delete your data within 90 days (or sooner if you ask).
1. Who We Are
Zotly by Chat Metrics LLC
16192 Coastal Highway, Lewes, Delaware 19958, USA
Email: team@zotly.com
Zotly provides an AI chatbot and Zotly live chat software for businesses.
Chat Metrics LLC is the legal entity responsible for your data as the Data Controller.
2. Data We Collect
We collect only the data we need to deliver, maintain, and improve our Services.
When you use Zotly, we may collect:
- Account details: name, email, company name, billing address.
- Billing & payment data: processed securely by Stripe (we don’t store full credit card details).
- Chat data: messages, transcripts, and user behavior on your website (to deliver conversations).
- Technical data: device info, browser type, cookies, IP address, time zone, and session logs.
- Usage analytics: anonymized metrics like chat counts, conversion rates, uptime, and performance.
We do not collect sensitive personal information (e.g., religion, medical data, biometric info).
3. How We Use Your Data
We use your data to:
- Provide and operate Zotly.
- Set up and manage your account.
- Process payments and send invoices.
- Deliver AI and Zotly Live Chat responses.
- Improve product performance and user experience.
- Suggest optimization opportunities based on anonymized trends.
- Communicate updates, support, and product improvements.
- Comply with legal and tax obligations.
We don’t sell or rent your data. Ever.
4. AI Data Use & Responsibility
Zotly uses third-party large language models (LLMs), including OpenAI and other providers, to generate chat responses.
Chat content and metadata may be processed temporarily by these AI partners for the purpose of generating responses only.
We ensure:
- All third-party AI providers comply with strong privacy and security controls.
- AI data is not used to train general public models.
- Personally identifiable data is anonymized or pseudonymized before processing, where possible.
However, as AI outputs are probabilistic, we recommend you review all AI-generated content before acting on it.
5. Legal Bases for Processing (GDPR)
If you’re in the European Union, our legal grounds for processing are:
- Performance of a contract: to provide the Service you subscribed to.
- Legitimate interests: to improve and secure our platform.
- Consent: when you opt into newsletters, cookies, or analytics.
- Legal obligation: to comply with tax or data retention laws.
6. Data Sharing
We share data only with trusted service providers necessary to run Zotly, such as:
Purpose | Provider | Data Shared |
Hosting & infrastructure | AWS (Amazon Web Services) | Storage & logs |
AI responses | OpenAI, Anthropic, or similar | Chat content (temporary) |
Payments | Stripe | Billing info |
Analytics | Plausible/internal tools | Anonymized metrics |
CRM / Support | HubSpot / Intercom (as applicable) | Account & support data |
All providers operate under data processing agreements (DPAs) that meet GDPR and CCPA standards.
7. Data Retention & Deletion
- Active accounts: data retained while your subscription is active.
- Cancelled accounts: all data deleted within 90 days unless required for legal reasons.
- GDPR users: we comply with “right to be forgotten” requests within 30 days.
To request deletion, email team@zotly.com with your account details.
8. Cookies & Tracking
Zotly uses essential and performance cookies to:
- Keep you logged in securely.
- Measure platform performance.
- Analyze anonymous usage patterns.
You can disable non-essential cookies in your browser settings.
9. International Data Transfers
We store and process data primarily in the United States and Australia.
For EU/UK users, we rely on:
- Standard Contractual Clauses (SCCs) for lawful data transfer, and
- Additional technical and organizational safeguards to ensure compliance.
10. Your Rights
Depending on where you live, you may have the right to:
- Access a copy of your data.
- Correct inaccurate information.
- Request deletion (“Right to be forgotten”).
- Object to processing or withdraw consent.
- Request data portability.
- Lodge a complaint with your local authority (e.g., EU Data Protection Authority or OAIC in Australia).
To exercise your rights, email team@zotly.com.
We’ll respond within 30 days.
11. Data Security
We use strong technical and organizational measures to protect your data:
- Encryption in transit (HTTPS/TLS)
- Encrypted storage
- Limited access on a need-to-know basis
- Regular security audits
Despite best efforts, no system is 100% secure.
You’re responsible for safeguarding your login credentials.
12. Marketing Communications
You can opt in or out of product updates, marketing, or newsletters at any time by:
- Clicking “unsubscribe” in any email, or
- Contacting team@zotly.com.
Transactional or account-related emails cannot be opted out of.
13. Children’s Privacy
Zotly is not designed for or directed at children under 18.
We do not knowingly collect personal information from minors.
If you believe a minor has provided data, contact us immediately.
14. Changes to This Policy
We may update this Privacy Policy occasionally.
When we do, we’ll update the “Last Updated” date and notify you if changes are significant.
Continued use of Zotly means you accept the new version.
15. Contact Us
For questions, privacy requests, or complaints:
Chat Metrics LLC
16192 Coastal Highway, Lewes, Delaware 19958, USA
Email: team@zotly.com
Summary
We built Zotly to be transparent, secure, and privacy-conscious.
We’ll never sell your data or misuse your trust.
You’re always in control of your information.