Terms & Conditions
Last Updated: November 2025
Welcome to Zotly by Chat Metrics LLC (“Zotly,” “we,” “our,” or “us”).
These Terms & Conditions (“Terms”) govern your use of our website, software, and related services (collectively, the “Services”).
By accessing or using Zotly, you agree to these Terms.
Quick Summary
We like to keep things simple.
Here’s the short version:
- Who we are: Zotly is an AI chatbot and a Zotly live chat platform by Chat Metrics LLC, Delaware (USA).
- What you get: A monthly, usage-based subscription to manage chat, support, and website conversion rates.
- Free plans: One free-forever tier + 14-day trial on paid tiers.
- Billing: Monthly, no lock-ins, cancel anytime. No partial refunds.
- Pricing changes: 30 days’ notice before any rate update.
- Data: We collect only what’s needed to deliver service; we delete it within 90 days of cancellation.
- AI: Uses third-party AI models. Outputs may be inaccurate – review before acting.
- Brand protection: Zotly and Buyer-Led Conversions™ belong to Chat Metrics LLC.
- Law: Delaware law + binding arbitration for disputes.
1. Acceptance of Terms
By creating an account or using Zotly, you confirm you’re 18 or older and have the authority to enter this Agreement.
If you represent a company, you bind that company.
If you disagree with these Terms, do not use Zotly.
2. About Us
Chat Metrics LLC
16192 Coastal Highway, Lewes, Delaware 19958 USA
We provide an AI chatbot and Zotly live chat software that help businesses deliver instant support and increase website conversions.
3. Subscriptions & Billing
Plans & Fees: Monthly, usage-based subscriptions billed in USD through secure processors (e.g., Stripe).
Trials: Free-forever tier + 14-day paid-plan trial.
Cancellation: When you cancel, your agreement ends immediately; access remains active only until your current paid period ends.
No refunds for unused time.
Pricing changes: We’ll give ≥ 30 days’ written notice.
Custom services: Bespoke builds or done-for-you setups are quoted separately.
4. Taxes
All fees exclude taxes and duties. You’re responsible for any applicable taxes except those based on our net income.
5. Acceptable Use
You agree not to:
- Use Zotly unlawfully or deceptively.
- Copy, reverse-engineer, or resell our software.
- Access other users’ data without consent.
We may suspend or terminate accounts that break these rules.
6. Term & Termination
This Agreement begins when you start using Zotly and continues until cancelled or terminated.
We may suspend or end your access for non-payment or Terms violations.
Upon termination, all rights to use Zotly end; your data is handled per our Privacy Policy.
7. AI Outputs & Warranties
Zotly uses AI models (e.g., OpenAI). Outputs may contain errors or bias.
You’re responsible for reviewing responses before relying on them.
Provided “as is”: We disclaim all warranties, including merchantability, fitness for purpose, accuracy, and non-infringement.
We don’t promise uninterrupted or error-free service.
8. Data & Privacy
What we collect: Account details, chat transcripts, usage analytics, and technical data.
How we use it: To deliver, support, and improve the Service.
Retention: GDPR-aligned where required; otherwise deleted ≤ 90 days after cancellation (or sooner on request).
Third-party integrations: We’re not liable once data leaves Zotly via APIs (e.g., HubSpot, Slack, OpenAI).
Service analytics: We may monitor anonymized metrics (chat counts, conversions, uptime) to suggest improvements. Opt out anytime at team@zotly.com.
9. Feedback
If you share feedback or ideas, you grant Zotly a worldwide, perpetual, royalty-free right to use and incorporate them without restriction.
10. Export Compliance
You agree to follow all applicable export and re-export laws, including U.S. regulations.
You may not use Zotly in or for any sanctioned country or entity.
11. Brand & Intellectual Property
All rights in Zotly, Buyer-Led Conversions™, and related software, designs, and content belong to Chat Metrics LLC.
You may not copy, modify, resell, or claim affiliation without written consent.
Unauthorized use may result in legal action.
All rights reserved globally.
12. Performance Disclaimer
Any metrics, case studies, or examples we share are illustrative only.
Results depend on many factors – traffic quality, industry, offer, pricing, brand reputation, etc.
Past performance does not guarantee future outcomes.
13. Limitation of Liability
To the maximum extent allowed by law, Zotly and Chat Metrics LLC are not liable for indirect, incidental, or consequential damages, loss of profits, or data.
Total liability shall not exceed fees paid during the previous three (3) months.
14. Force Majeure
We’re not liable for failures beyond our control – natural disasters, network outages, AWS or OpenAI downtime, strikes, or governmental actions.
15. Arbitration & Governing Law
These Terms follow Delaware law.
Disputes will be resolved by binding arbitration under American Arbitration Association rules.
No class actions or consolidated claims.
16. Marketing Use & Testimonials
You allow us to display your company name and logo in client lists and case studies, and to use anonymized data in marketing.
You may opt out by emailing team@zotly.com.
All results shown are examples only (see S 12).
17. Export, Assignment & Entire Agreement
You can’t assign this Agreement without our consent; we may assign it to affiliates or successors.
These Terms are the complete agreement and replace prior understandings.
If any part is invalid, the rest remains enforceable.
18. Changes to Terms
We may update these Terms periodically.
We’ll post the new version and update the “Last Updated” date.
Continuing to use Zotly means you accept the changes.
19. Contact
Privacy Summary
We collect only what’s needed to operate Zotly, never sell personal data, and follow
GDPR/CCPA/Australian Privacy Act standards.
See our upcoming Privacy Policy for full details.